Privacy Policy

Last updated: 7 May 2025

This privacy policy explains how Muscle Relief Therapy ("we", "us", "our") collects, uses and protects any information that you give us when you use this website or contact us. We are committed to ensuring that your privacy is protected and we will only use your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

The data controller responsible for your personal data is:
Daniel — Muscle Relief Therapy
Unit 2 Cwm Rd, Swansea SA1 2AY
Email: mobilemusclerelief@gmail.com
Tel: 07847 585 547

1. What Data We Collect

We may collect the following personal information:

  • Your name, email address and phone number (when you submit an enquiry or book an appointment)
  • Information about your health and injury history (provided voluntarily as part of a client consultation — this is health data and is treated with the highest level of care)
  • Technical data including your IP address, browser type, device information, and how you use our website (collected via cookies and analytics tools)
  • Communication history (emails, WhatsApp messages)

2. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiries and confirm appointments
  • To provide and manage your treatment, including keeping client consultation records
  • To improve our website and understand how visitors use it
  • To comply with our legal and professional obligations
  • To contact you regarding your existing bookings (we do not send marketing emails without your consent)

The legal basis for processing your data is: legitimate interests (to provide services you have requested) and, for health data, explicit consent given during the consultation process.

3. Google Analytics

This website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects information such as how long you spend on pages, how you arrived at the site, and which pages you visit. This data is anonymised and does not identify you personally. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.

4. Facebook Pixel

We use the Facebook Pixel to help us measure the effectiveness of our advertising and understand website usage. The Pixel collects data about your website visits which may be matched with data Facebook holds about you. You can manage your Facebook ad preferences at facebook.com/adpreferences.

5. Contact Form (Formspree)

Our contact form is powered by Formspree (formspree.io). When you submit a form, your data (name, email, message) is transmitted securely to Formspree servers and then forwarded to us. Formspree acts as a data processor on our behalf. Their privacy policy is available at formspree.io/legal/privacy-policy.

6. WhatsApp

If you contact us via WhatsApp, your messages are processed by WhatsApp Inc. (Meta Platforms). By using WhatsApp to contact us, you are subject to WhatsApp's own privacy policy, available at whatsapp.com/legal/privacy-policy.

7. Cookies

Cookies are small text files placed on your device to help our website function and to gather analytics data. We use the following types of cookies:

  • Strictly necessary cookies: Required for the website to function (e.g. storing your cookie consent preference). These cannot be disabled.
  • Analytics cookies: Used by Google Analytics to understand how visitors use our site. Only set if you accept cookies.
  • Marketing cookies: Used by the Facebook Pixel. Only set if you accept cookies.

You can control cookies through your browser settings or by using our cookie consent banner when you first visit the site. Note that disabling cookies may affect website functionality.

8. How Long We Keep Your Data

  • Enquiry and contact data: up to 1 year after last contact
  • Client consultation and treatment records: up to 7 years, in line with professional insurance requirements
  • Analytics data: retained by Google Analytics for up to 26 months (configurable)

9. Who We Share Your Data With

We do not sell or rent your personal data to third parties. We only share data with the third-party service providers listed above (Google Analytics, Facebook, Formspree, WhatsApp), each acting as data processors under appropriate data processing agreements.

10. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to access: You can request a copy of the personal data we hold about you.
  • Right to rectification: You can ask us to correct inaccurate data.
  • Right to erasure: You can ask us to delete your data (subject to our legal obligations).
  • Right to restrict processing: You can ask us to limit how we use your data.
  • Right to data portability: You can request your data in a machine-readable format.
  • Right to object: You can object to us processing your data for certain purposes.
  • Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at mobilemusclerelief@gmail.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

11. Data Security

We take reasonable steps to protect your personal data from unauthorised access, use or disclosure. Where possible, data is transmitted over encrypted (HTTPS) connections. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact:

Daniel — Muscle Relief Therapy
Email: mobilemusclerelief@gmail.com
Tel: 07847 585 547
Address: Unit 2 Cwm Rd, Swansea SA1 2AY